📞 CRM Outsourcing: Leveraging External Expertise
CRM Outsourcing involves contracting a third-party service provider to manage and execute certain or all aspects of a company's Customer Relationship Management (CRM) functions. Instead of maintaining an in-house team, technology, and infrastructure to handle customer interactions, a business transfers these responsibilities to an external specialist.
This strategy often focuses on high-volume, repeatable customer interactions and administrative tasks, allowing the core business to focus on product development, strategy, and other high-value activities.
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